Galaxie Group, LP dba MyCentralVacuum (GG/MCV) (Effective/Updated June 1, 2018)
Items Missing or Items Damaged From Shipment
Any items missing from your shipment which are not listed/marked as back-ordered or shipped separately, must be reported to GG/MCV within 5 days of receipt of your shipment.
Likewise, any shipping-damaged merchandise or missing/short cartons must be reported to GG/MCV within 5 days of receipt.
In either circumstance, we will arrange a solution with the customer.
Defective On Arrival: All defective items must be sent back to us for inspection, at the customer's cost, before a replacement item will be shipped. Upon receipt of all returned items, our technicians will test and evaluate each item to determine if it is defective. If your item is defective and unused and in the original packaging, an exact replacement will be sent back to you. Please follow our return procedure below.
Defective Under Warranty: If the item has been used for any period of time, it will be evaluated under the terms of its original warranty. Warranty items will be repaired or replaced at our discretion if the item is returned within the terms and time frame of the original warranty. Applicable shipping arrangements will be made with the customer. Please follow our return procedure below.
When returning items purchased from MyCentralVacuum.com, please follow the procedure below:
Non-Refundable MerchandiseWe reserve the right not to issue or process a credit or refund in the event the returned product is received in unsatisfactory condition. After inspection of your returned merchandise, to the satisfaction of the aforementioned procedure and terms, if we deem that the merchandise is non-refundable you may request to have that merchandise returned to you at your own cost of return shipping charges. Conditions include abusive misuse or damage to the item, misrepresentation of the items age, substitution of the purchased item, etc.
Please note that certain electrical parts - including motors, relays, switches, are always non-refundable.
Returns Processing Time Frame
Galaxie Group, LP makes every good-faith effort to process returns as efficiently as possible in the service of our customers. However, in some cases returned merchandise may take up to six weeks to process and issue a refund after receipt of the item. Please also be advised that deviation from our return procedure and policies may add to the time it takes to receive a refund or replacement.
Undeliverable or refused shipments will be credited back minus the shipping costs you were charged or minus our cost of shipping if you received free shipping at cost to us. Original shipping and handling charges, if you were charged any, will not be refunded.